Refund policy
RETURN AND REFUND POLICY
Our books are printed and fulfilled to order. Because of this, we generally cannot accept returns or exchanges for buyer’s remorse, ordering the wrong item, or changing your mind after an order has been placed.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ORDERS
Returns are accepted only for new books that arrive damaged, defective, misprinted, or incorrect. To be eligible, the problem must be reported within 30 days after delivery.
Please contact us with your order information and, when possible, photographs showing the problem. We will review the issue and, when appropriate, arrange a replacement or refund.
HOW RETURNS ARE HANDLED
Approved returns are handled by mail. The customer is responsible for obtaining and paying for the return shipping label unless we agree otherwise in writing.
There is no restocking fee for an approved return.
CANCELLATIONS
Because orders may be sent to fulfillment shortly after they are placed, we cannot guarantee that an order can be canceled once processing has begun.
REFUNDS
When a refund is approved, it will be processed within 10 days and issued to the original payment method. Your bank or credit-card company may require additional time to post the refund to your account.
CONTACT US
For questions regarding an order, return, replacement, or refund, please contact:
True Stories by Annette Carter
annette@annettecarterauthor.shop